Privacy Notice

Our commitment to clients

Substance is a research and technology company specialist in working with the sport, sport for development and outdoor recreation sectors. We design research and consultancy services and technology products which help organisations improve their impact practice in order to:

  • develop new and interesting products based on insight data.
  • understand which participants are most likely to benefit from their services.
  • develop strategies to engage with new target markets.
  • measure success against organisational and programme aims and objectives.
  • and make the case for further investment.

Because Substance specialises in data management and impact reporting systems, we understand the importance of protecting your data and complying with Data Protection Legislation. This Privacy Notice will be updated on a regular basis. It can be accessed via the company website at any time: www.substance.net.

How customer information is collected and used

General Enquiries

For all general enquires information (name, email and organisation) will be recorded at the initial contact stage and will be used solely for the purposes of communication regarding potential service offers and improvements to services. If you browse our website, we collect anonymous details via cookies, such as the day, time and pages you visit. This helps us to improve the site design and content. We use Google Analytics to track site traffic and site performance data. You can read more about Google Analytics by clicking on this link: Read more.

If you choose to submit personal details to us such as your email address, via a website form we may add you to our mailing list, initially to respond to your enquiry, and thereafter to keep you informed about our services our monthly email newsletters. You can unsubscribe from our newsletter at any time via the ‘unsubscribe link’.

Research Participation

If you have signed up to take part in one of our studies, we will only collect relevant information to the research at the initial stage of sign up which will solely be used for the purpose of the study.

How customer information is shared and stored

General Enquires

Our website has been created using WordPress. If you submit a query via our contact form or if you subscribe to our mailing list, WordPress stores this information for us. These details are only shared with Substance.

You can read the WordPress Privacy Statement by clicking on this link: Read more.

Our mailing list is held by Mail Chimp. We use Mail Chimp to create and send monthly email newsletters as well as store contact lists.

You may choose to unsubscribe from the newsletter at any point using the ‘unsubscribe link’ included at the bottom of each newsletter. You can read Mail Chimp’s Privacy Policy by clicking on this link: Read more.

Research Participation

If your personal data has been collected for other business purposes such as research participation, either in person or electronically using one of our online systems, we will only contact you in the future if you have stated at an earlier date that you would like to receive correspondence from us beyond the study that you are participating in. All data that we hold will be kept safe and secure and never sold to other organisations. Data will be deleted once the studies have been completed or if you have indicated that you no longer wish to take part.

Customer privacy rights

In line with the GDPR principles, everyone has the right to request a full report of data held on them by Substance (Data Subject Access request) and subsequently that any personal data held on them by Substance is deleted. Data Subject access and data deletion requests will be actioned as soon as is practically possible. If you have any further questions on your Data Subject rights, please email info@substance.net or call 0161 244 5418. To write to us, our address is: Substance, Ground floor, Suite 0.4, Jactin House, 24 Hood Street, Ancoats, Manchester, M4 6WX.

Chances Programme

Privacy Notice

About the programme

The Chances Programme is a national sport and activity programme for helping young people achieve positive outcomes including improving physical literacy, improving attendance at school, re-engaging back into Education, Employment or Training and/ or reducing offending and reoffending. The programme, which is made up of 16 local projects delivered across England, is managed by Substance (who specialise in sport, physical activity and outdoor recreation research and technology), and funded by Big Issue Invest, Sport England and by Local Authorities. The 16 projects are delivered by a variety of organisations including youth organisations, football club charities and community sports groups.

About Substance

Substance is a social research and technology company specialist in working with the physical activity, sport and sport for development sectors. Our work uses evidence-based, insight-led approaches to support progressive social change. We work with international agencies, national and local governments, large national charities and programmes, sport clubs and community and voluntary sector organisations to help them demonstrate impact, better understand their work and ultimately improve their delivery for service users.

 

Why do we need to collect data?

In relation to the Chances Programme, Substance will only collect personal data for the following specified purposes:

  • to manage the Programme and report progress back to the funders
  • to research the Programme and understand the impact it is having on participants.
  • to monitor that the Programme is reaching the young people it is intended for.Substance specialises in research, data management and impact reporting systems so we understand the importance of protecting your data and complying with Data Protection Legislation. This Privacy Notice will be updated on a regular basis. It can be accessed via the company website at any time www.substance.net.

 

What data do we collect?

We use the term personal data to describe any information that could be used to identify you. The below types of data will be collected by Substance, delivery partners and local authorities at various points of the Chances programme:

  • Name
  • Address and postcode
  • Date of birth
  • Gender
  • Ethnicity
  • School/ Education/ Employment data
  • Your interests, views, and opinionsHow do we collect your data?Data will be collected by the three main parties (Substance, the Delivery Partner and the Local Authority) involved in each local Chances project at different points of the project for different purposes. Each of the parties will get your consent to collect and use your data for their specified purpose. Substance may collect personal data directly from you, your parent or carer or an organisation who works directly with you. This data might be collected via a survey which you complete online or on paper, through interviews with you or observations of you at sessions.

How will we use your data

Substance will only use anonymised data in our reports to funders unless specific individual consent has been agreed. We collect this data on the legal basis that it is necessary for the pursuit of the research purpose. All data that we hold will be kept safe and secure and never sold to other organisations.

How do we store your data and for how long?

The data will be stored on our internal company servers, which are highly secure. Delivery Partners and Local Authorities will also collect data and store this on our online impact measurement tool, Views. We only store data for a long as necessary or considered reasonable for the purpose of reporting, after which it is deleted. For the Chances Programme your information will be held until the end of the Programme (December 2024) or until such a time that you tell us that you no longer want us to hold your information.

Information on your rights

Under data protection law, you have certain rights over your information. Under certain circumstances, by law you have the right to:

  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third-party) and there is something about your situation which makes you want to object to processing on this ground.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party; and
  • Withdraw your consent for us to use your personal information at any time.If you would like to exercise any of the rights mentioned above, please contact our Data Protection Officer, Lauren Ford at lauren.ford@substance.net.Although we hope that you would never feel that you had to, you do have the right to lodge a complaint with the UK supervisory authority for data protection issues, the Information Commissioner’s Office – www.ico.org.uk[End] Created 09 March 2021

Sea Angling Diary Project

Privacy Notice

Our commitment to clients 

Substance is a research and technology company specialist in working with the sport; sport for development and outdoor recreation sectors. We design research and consultancy services and technology products which help organisations improve their impact practice in order to: 

  • develop new and interesting products based on insight data; 
  • understand which participants are most likely to benefit from their services;   
  • develop strategies to engage with new target markets;  
  • measure success against organisational and programme aims and objectives; 
  • and make the case for further investment. 

Because Substance specialises in data management and impact reporting systems, we understand the importance of protecting your data and complying with Data Protection Legislation. This Privacy Notice will be updated on a regular basis. It can be accessed via the company website at any time: www.substance.net.  

How participant information is collected and used 

Participant information (name, email etc) will be recorded at the enquiry stage and will be used solely for the purposes of communication regarding potential studies, contractual agreements and improvements to services.  

If you browse our website we collect anonymous details via cookies, such as the day, time and pages you visit. This helps us to improve the site design and content. We use Google Analytics to track site traffic and site performance data. You can read more about Google Analytics by clicking on this link: Read more.  

If you choose to submit personal details to us such as your email address, via a website form we may add you to our mailing list, initially to respond to your enquiry, and thereafter to keep you informed about the project.  

How customer information is shared and stored  

Our mailing list is held by Mail Chimp. We use Mail Chimp to create and send monthly email reminders as well as store contact lists.  

You may choose to unsubscribe from Mail Chimp at any point using the ‘unsubscribe link’ included at the bottom of each email.  You can read Mail Chimp’s Privacy Policy by clicking on this link: Read more. 

We also send email reminders via SmartSurvey. You can unsubscribe from these emails at any time using the ‘unsubscribe link’ included at the bottom of each email. You can read SmartSurvey’s Privacy Policy by clicking on this link: Read more  

If your personal data has been collected for various business purposes, either in person or electronically using one of our online systems, we will only contact you in the future if you have stated at an earlier date that you would like to receive correspondence from us. All data that we hold will be kept safe and secure and never sold to other organisations.   

Customer privacy rights 

In line with the GDPR principles, everyone has the right to request a full report of data held on them by Substance (Data Subject Access request) and subsequently that any personal data held on them by Substance is deleted. Data Subject access and data deletion requests will be actioned as soon as is practically possible. If you have any further questions on your Data Subject rights, please contact: 

info@substance.net  or 0161 244 5418 

Jactin House 

24 Hood Street  

Ancoats  

Manchester  

M4 6WX